We offer a 7-day free return policy for most items. If you are not completely satisfied with your purchase, you can return it within 7 days of receiving your order.

To qualify for a refund:

• Items must be unused, unaltered, and in their original condition(as received).
• Shoes must be brand new without any signs of wear.
• Items must be returned in original packaging with all tags, labels, dust covers, and authenticity cards (if provided).
• Swimwear must have the original hygiene liner attached.
  The return package must include the original order confirmation.

• Beauty products, grooming items, underwear, earrings, personalized or made-to-measure items cannot be returned due to hygiene and customization reasons.
• Some brands do not accept returns unless the item is faulty—please check the individual product page under the ‘Shipping & Returns’ tab for details.

• The return shipping cost will be deducted from your refund.
• Returns must be shipped within 7 days of receipt. Items returned after this period are considered final sale, and only a store credit may be issued at our discretion.
• Diva Dar is not responsible for lost return packages. Please use the provided Return Label to ensure secure transit.
• Original shipping fees & customs duties are non-refundable.

Contact us at cs@divadar.com with your order details.

You will receive a Return Label within 2 business days along with detailed return instructions.

Ship the item using the provided Return Label and original packaging to ensure protection.

Once received, we will process your refund within 2 business days.

At Diva Dar, wedo not offer direct exchanges. However, you can return your item for a refund and place a new order for the replacement product.

1. Initiate a Return → Follow the return process above.
2. Receive Your Refund → Once approved, the refund will be processed.
3. Place a New Order → Use the refunded amount or store credit to purchase the replacement item.

Yes,standard shipping charges applyon your new order unless it qualifies forfree shippingbased on promotions or order total.

1. Contact us at cs@divadar.com with your order number and email address.
2. Once your return is approved, you will receive a return shipping label and instructions.
3. After we receive and inspect the returned item, we will process your refund.

• Credit Card or Online Payments → Refunded to the original payment method within 2 business days.
• Cash on Delivery (COD) → Refunded as store credit, which can be used for future purchases.

Yes, the return shipping fee will be deducted from your refund amount. The exact fee will be communicated during the return process.

Items that meet the return policy criteria (unused, in original packaging, with tags).

Returns must be initiated within 7 days of receiving the order.

Refunds will not be issued for delays caused by:

• Incorrect shipping address or missing details provided by the customer.
• External factors beyond Diva Dar’s control (e.g., customs clearance delays, weather conditions, strikes).